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Terms of service

§ 1 Area of Coverage

The transaction and delivery will be effected exclusively on the following terms of use in the version that is valid at the time of the order. Terms of use from the customer, which are contrary to or differ from the following terms of use do not apply. The following terms of use are also exclusively valid if we unconditionally carry out the delivery and service despite being aware of conditions from the customer that are contrary to or differ from the following terms of use.

§ 2 Contracting Party, Language, Applicable Law

The contracting party is Wenna GmbH, Plankengasse 3, 1010 Vienna, Austria. The contract language is German. Austrian law is applicable, excluding UN Convention on Contracts for the International Sale of Goods.

§ 3 Conclusion of Contract

Your order represents an offer for closing a purchase contract with us. When you place an order on, we will send you an e-mail confirming the receipt of your order (order confirmation). This order confirmation does not represent an acceptance of your offer, but should merely inform you that your order has reached us. A purchase contract is only in effect when we have sent you the ordered product and confirm the shipment in a second e-mail (shipment confirmation). There is no purchase contract for products from one and the same order, which are not listed in the shipment confirmation.

§ 4 Agreement on Costs of Returns, Right of Withdrawal and Exemption

Agreement on Cost-Bearing Obligations:

If you make use of your right of withdrawal, you must bear the regular costs of the reshipment.

Cancellation Policy:

Right of Withdrawal:

You can revoke your declaration of agreement within 14 days, without indication of reasons, in writing (e.g. letter, e-mail) or – if the item has been delivered before the deadline – by reshipping the item. The deadline begins after the receipt of these instructions in writing, but not before the recipient has received the item.

Cancellation Consequences:

In the event of a valid revocation of this agreement each party shall return to the respective other party the services or products received and, if applicable, utilized usages (e.g. interest) shall be returned. Should you be entirely or partly unable to return to us the services o products received, or only able to return them in a deteriorated state, you are liable to pay according compensation.  This does not apply with respect to goods being handed over in the event that such deterioration is exclusively due to your inspecting the items as you would have been able to do in a retail shop. You may also avoid an obligation for compensation payments if you do not take possession of the item as if you were the owner and if you refrain from doing anything that might adversely affect the value of the item.


We ask you to return the product preferably in its original packaging or at least in appropriate transport packaging to the following address:

Anna Inspiring Jewellery
Seilergasse 19
A-1010 Vienna

Exemptions to the Right of Withdrawal:

The right to withdrawal for distance contracts does not apply to the shipment of goods that have been custom-made or are clearly tailored to the customer’s personal needs or which, by reason of their quality, are not suited for reshipment.

§ 5 Delivery

Unless agreed upon differently, the delivery is carried out from the warehouse to the address provided by the customer. On our website, you will find information on the stock availability of individual products. It should be noted that all information on availability, shipment and delivery of a product is merely estimated information and an approximate value. It does not represent binding or guaranteed shipment or delivery dates, except if the delivery options of a particular product explicitly specify a binding date. In the event that during the processing of your order determines that products you have ordered are not available, you will be separately informed per e-mail. In the event that, through no fault of its own, is unable to deliver the ordered goods, because the’s distributor does not fulfill their contractual obligations, is entitled to rescind the contract with the customer. In this case, the customer will immediately be informed that the ordered product is not available. The legal entitlements of the customer remain intact. In the event that a delivery to the customer is not possible because the customer cannot be reached at the address provided, the customer carries the costs for the unsuccessful delivery.


§ 6 Due Date and Payment, Delay

The customer can pay the purchase price with cash on delivery or a credit card. The payment is to be made in the currency that appears on the invoice.
If you would like to pay with a credit card, you have to specify the required details on the order form. will not commence arranging or delivering the ordered products before your credit card company has cleared your credit card for the payment of the ordered products.
The invoice and the ordered products will be sent to the address provided in the order confirmation.

The buyer can pay the purchase price with the available payment options. Payment must be made in the currency shown on the invoice.
If you want to pay with a credit card, you will need to provide the required details on the order form. will not begin to manufacture or ship the ordered products until your credit card company has approved the use of your credit card to pay for the products ordered.

Klarna's payment options - purchase on account
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the option of purchase on account. The payment is made to Klarna - the payment period is 14 days from the shipment of the goods. The terms of billing can be found here.
The use of the payment methods purchase on account requires a positive credit check. Further information and Klarnas user conditions can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and as stated in Klarnas Privacy Policy.

The invoice and the ordered products will be sent to the address indicated in the order confirmation.

§ 7 Price

All prices include the applicable value added tax. Shipping costs are quoted separately.

§ 8 Reservation of Proprietary Rights

Until payment has been completed, the delivered goods remain property of Wenna GmbH.

§ 9 Liability for defects

In the event of a defect product, statutory provisions apply. The assignment of the customer’s claims is ruled out. If the subsequent performance takes place during the compensation delivery, the customer is obligated to return the initially delivered goods within 10 days.

The reshipment of the defect goods must take place according to statutory provisions. reserves the right to assert compensation for damages according to the conditions regulated by law. The statutory period of limitations is two years, counted from the date of delivery.

Moreover, is liable for the negligent breach of essential aspects, the breach of which endangers attaining the purpose of the contract, or for the breach of obligations whose implementation allows for the proper execution of the contract and the adherence to which you depend on. In this case, is only liable for damages that are foreseeable and typical for this type of contract. is not liable for the negligent breach of obligations that are not mentioned in the preceding paragraphs. The above-mentioned limitations of liability are not applicable for damage to life, body or health, for defects arising after the acceptance of a guarantee for the quality of the product and for willfully concealed defects. The liability according to the product liability law remains unaffected.

To the extent that’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and auxiliary persons.

§10 Processing and Use of Our Customer’s Personal Information

We save, process and use the personal data you provide on the order form, in order to execute the order. We give some of this information to the contracted shipping companies for the execution of the order. On written request, you will receive, free of charge, a list of the data we have saved regarding your person. We will adjust any incorrectly saved data upon your written request. As far as you comply with a utilization of your personal data that is not already legal, you can revoke this compliance at any given time.

In order to be able to offer you the payment options of Klarna, we will transfer personal data, such as contact details and order data, to Klarna. So Klarna can assess whether you can use the payment options offered through Klarna and adjust the payment options to your needs.

General information about Klarna can be found here. Your personal information will be treated by Klarna in accordance with the applicable privacy policy and as stated in Klarnas Privacy Policy.

§ 11 Force Majeure

In the event that we are prevented from fulfilling our obligations due to a force majeure or other circumstances beyond our control, we assume no liability.
If cases of force majeure or other circumstances beyond our control lead to a delay, we will fulfil our obligations as soon as it reasonably possibly under the circumstance.