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FAQ

Odering

Click & Collect

A pick up in Vienna is possible from Monday to Friday, in our Store Vienna Seilergasse MY DESIGN & SERVICE (Seilergasse 19, 1010 Vienna).

This only applies to new online orders. Not valid for repairs, exchanges, band changes, or returns.

As soon as you place an order online, it will not be processed until the next working day, therefore, pick up on the same day not possible.

Our customer service will contact you via SMS, email, or phone to arrange a pick-up date. If you have any further questions, please contact our support team on + 800 9366 2000 (Mon-Sat 10:00 a.m. - 6:00 p.m.) or via email support@annaij.com.


Order by phone in London

Please contact our store in London directly at +44 73 777 551 66.

The pick-up is possible from Monday to Saturday 12 p.m. to 6 p.m. at our London store located at 16 Marylebone High Street, London W1U 4NX.

A product I would like to buy is sold out. When will it be available again?

With every product there is the possibility to be automatically informed as soon as the product is available again by entering your e-mail address.

You can also call us on our support number in Austria + 800 9366 2000 (Mon - Sat 10:00 a.m. - 6:00 p.m.) and we will put you on our list.

There was a problem with my delivery. Who can I contact?

After receiving the shipping confirmation, you should generally receive your order within 2-3 working days. If this is not the case, please go to www.dpd.com/tracking to find out the status of your shipment using the tracking number given in the shipping confirmation.


If the status remains unclear, or in all other cases such as incorrect address details, absence of the recipient, etc., please contact our support number in Austria + 800 9366 2000 (Mon - Fri 10:00 a.m. - 6:00 p.m.) or send an email to support@annaij.com.

I have placed an order, but it does not appear in "My Account" or I have not received an order confirmation. Did my order go through?

In this case, we will send you an order confirmation by e-mail afterwards.

I have placed an order, when can I expect my order to be delivered?

Please see "Shipping & payment information" for further information "Shipping & payment information"

I would like to pay my order by cash on delivery. Is that possible?

We unfortunately can not offer "cash on delivery" as a payment option.

I do not live in Europe, do you also ship to countries outside the EU?

If your country is listed when you are providing your shipping information (order processing), we will ship to you.
If your country doesn't appear on the list, please call our support number in Austria + 800 9366 2000 (Mo-Sat 10:00 – 18:00) or send an email to support@annaij.com.

Is it possible to send your products as gifts?

All of our products are carefully packed and shipped in jewelry box with a bow.

How do I redeem my discount code?

A discount code, which you as a customer received by email as a thank you, can only be redeemed in the online shop.
This is how you enter your discount code to you online order:
On the right side of your shopping cart, you can see the products you have selected. Below is an input field in which it says "gift card or discount code & quot;. Enter your Code here and click on the button "apply" to the right. The new purchase amount is immediately visible. purchase amount is immediately visible.

Which bracelet length is the right one for me?

We offer 3 wristband lengths:


17cm - for babies and toddlers
22cm - for women
25cm - for men

How does a band change work?

You already have a choker but want a newer and fresher look? With the purchase of a band change, you can send us your choker to have the band changed.

After you have ordered a Band Change Set, you can send us your old wristband, including all components and stating the order number, insured to the following address:

ANNA INSPIRING JEWELLERY
Band change
Plankengasse 3
1010 Vienna
Austria

Upon receipt, the band will be changed and returned to you.

Please note that only wristbands purchased in one of our Stores or in our online shop are changed by us. Third-party products cannot be changed. Please note that the costs for a band change in the case of returns or exchanges cannot be refunded (exclusion of the right of withdrawal).

Due to frequent customer complaints about too narrowly laced bands (a misunderstanding in estimating the correct length) , we have the Service of individual adjustment set.

I would like to design a bracelet. How long does it take to be completed and delivered?

The bracelet will be made and shipped within three working days. Incoming orders between Friday 10:00 a.m. and Monday 10:00 a.m. are processed at the beginning of the following week.

Can I have something special engraved?

Yes, you can have symbols, logos and lettering engraved specially. Special engraving fees of 30 € apply. Your subject must not be Copyright protected and should have clearly defined lines.

Please send us what you want as a digital file black on white (without watermark) to support@annaij.com. Our engravers evaluate your chosen image to offer you the highest possible quality. If your chosen image is not engravable, we will contact you.

We recommend you to choose charms with a size from 10mm. Unfortunately, we can not perform special engravings on Buttons and Discs.

Can I have my wedding rings engraved?

Yes, that is possible. However, please note, that due to the nature of a ring, not all engravings are possible.

Please send us what you would like to engrave as a digital file in black and white (without watermark) to support@annaij.com. Our engravers evaluate your chosen image in order to offer you the highest possible quality. If your chosen picture cannot be engraved, we will contact you.

The engraving and production of wedding rings take about 4 - 5 weeks.

Product questions

How should I wash my Monday Bag?

Our Monday Bag is made in Vienna from 100% cotton. She’s your all-in-one travel companion. To keep her in top form, Monday requires significant care, which may include a rigorous washing by hand. Please do not put your Monday Bag in either the washing machine or dryer.

What kind of care does my silver require?

DO's

Wear your silver as often as possible as it helps prevent discoloration. A regular cleaning with a silver polishing cloth also serves your silver quite well. You can purchase these items from ANNA or at your local drug store.



DONT's

Do not enter thermal baths / spas with your silver. Do not keep it in a closed box for extended periods of time. Keep an eye on your silver jewelry as silver is a soft material that is prone to wear and tear. This applies especially to our latticed silver pieces.

Can I wear my ANNA jewelry every day, at all times?

ANNA designs rather delicate, ornate pieces of jewelry. As such, we recommend our customers refrain from wearing their jewelry while sleeping, showering, engaging in athletic activities, and while around small children or active house pets. However, ANNA wristbands can be worn day and night throughout any activity!

Fragen zum Store

I would like to work for ANNA.

And we would love to have you on board! Send an application complete with a strong motivation letter & resumé to our Human Resources Department at application@annaij.com. Any job openings will be posted on our Instagram and Facebook on a rolling basis.

What lipstick to the ANNA girls wear?

Ruby Woo from MAC Cosmetics.

REPAIR AND RETURNS

If you can't find your question here - just contact our Support - we will be happy to help you!
 

- via contact form
- via email support@annaij.com
- or contact our support number in Austria + 800 9366 2000 during our office hours - Mon - Sat 10:00 - 18:00