FAQ

A pick up in Vienna is possible from Monday to Friday, 10:00 a.m. to 6:00 p.m. in our store Vienna Plankengasse (Corner of Plankengasse / Seilergasse 1010 Vienna).

This only applies to new online orders. Not valid for repairs, exchanges, band changes, or returns.

As soon as you place an order online, it will not be processed until the next working day, therefore, pick up on the same day not possible.

Our customer service will contact you via SMS, email, or phone to arrange a pick-up date. If you have any further questions, please contact our support team on + 800 9366 2000 (Mon-Sat 10:00 a.m. - 6:00 p.m.) or via email support@annaij.com.

Order by phone in London

Please contact our store in London directly at +44 73 777 551 66.

The pick-up is possible from Monday to Saturday 12 p.m. to 6 p.m. at our London store located at 16 Marylebone High Street, London W1U 4NX.

With every product there is the possibility to be automatically informed as soon as the product is available again by entering your e-mail address.

You can also call us on our support number in Austria + 800 9366 2000 (Mon - Sat 10:00 a.m. - 6:00 p.m.) and we will put you on our list.

After receiving the shipping confirmation, you should generally receive your order within 2-3 working days. If this is not the case, please go to www.dpd.com/tracking to find out the status of your shipment using the tracking number given in the shipping confirmation.

If the status remains unclear, or in all other cases such as incorrect address details, absence of the recipient, etc., please contact our support number in Austria + 800 9366 2000 (Mon - Fri 10:00 a.m. - 6:00 p.m.) or send an email to support@annaij.com.

In this case, we will send you an order confirmation by e-mail afterwards.

Please see "Shipping & payment information" for further information "Shipping & payment information"

We unfortunately can not offer "cash on delivery" as a payment option.

If your country is listed when you are providing your shipping information (order processing), we will ship to you.
If your country doesn't appear on the list, please call our support number in Austria + 800 9366 2000 (Mo-Sat 10:00 – 18:00) or send an email to support@annaij.com.

All of our products are carefully packed and shipped in jewelry box with a bow.

A discount code, which you as a customer received by email as a thank you, can only be redeemed in the online shop.
This is how you enter your discount code to you online order:
On the right side of your shopping cart, you can see the products you have selected. Below is an input field in which it says "gift card or discount code & quot;. Enter your Code here and click on the button "apply" to the right. The new purchase amount is immediately visible. purchase amount is immediately visible.

We offer 3 wristband lengths:

17cm - for babies and toddlers
22cm - for women
25cm - for men

You already have a choker but want a newer and fresher look? With the purchase of a band change, you can send us your choker to have the band changed.

After you have ordered a Band Change Set, you can send us your old wristband, including all components and stating the order number, insured to the following address:

ANNA INSPIRING JEWELLERY
Band change
Plankengasse 3
1010 Vienna
Austria

Upon receipt, the band will be changed and returned to you.

Please note that only wristbands purchased in one of our Stores or in our online shop are changed by us. Third-party products cannot be changed. Please note that the costs for a band change in the case of returns or exchanges cannot be refunded (exclusion of the right of withdrawal).

Due to frequent customer complaints about too narrowly laced bands (a misunderstanding in estimating the correct length) , we have the Service of individual adjustment set.

The bracelet will be made and shipped within three working days. Incoming orders between Friday 10:00 a.m. and Monday 10:00 a.m. are processed at the beginning of the following week.

Yes, you can have symbols, logos and lettering engraved specially. Special engraving fees of 30 € apply. Your subject must not be Copyright protected and should have clearly defined lines.

Please send us what you want as a digital file black on white (without watermark) to support@annaij.com. Our engravers evaluate your chosen image to offer you the highest possible quality. If your chosen image is not engravable, we will contact you.

We recommend you to choose charms with a size from 10mm. Unfortunately, we can not perform special engravings on Buttons and Discs.

Yes, that is possible. However, please note, that due to the nature of a ring, not all engravings are possible.

Please send us what you would like to engrave as a digital file in black and white (without watermark) to support@annaij.com. Our engravers evaluate your chosen image in order to offer you the highest possible quality. If your chosen picture cannot be engraved, we will contact you.

The engraving and production of wedding rings take about 4 - 5 weeks.