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ANNAVERSE FAQ

  • How do I become a part of the ANNAverse?

    Create your personal customer account online and subscribe to our newsletter. You may create the customer account directly on the website, as well as in any of our ANNA stores or by phone with our telesales team.

  • How do I receive my welcome gift?

    As soon as you have created your personal customer account online and subscribed to our newsletter, you will receive a confirmation email from the ANNAverse. The 200 ANNA-Stars that we are giving you as a start-up capital will be credited directly to your account. And you can see your 5% welcome voucher on your customer account online under the menu item "My ANNAverse". Additional info: please note that it may take a few minutes for the email to arrive. Don't forget to check your spam folder!

  • Do I have to make a minimum sales to participate in the ANNAverse?

    To participate in the ANNAverse, no minimum sales is necessary. The only requirements for participation are the creation of an online customer account and the subscription to our newsletter. Upon activation, we will even give you a start-up capital of 200 ANNA-Stars!

  • Are there any additional costs if I want to become a part of the ANNAverse?

    We appreciate your loyalty and are eager to respond with something special. As such, there are no additional or hidden costs.

  • How do I collect/get ANNA stars?

    When you register at the ANNAverse, you will receive a start-up capital of 200 ANNA-Stars. Subsequent stars can be obtained with each of your purchases. Your purchase must be booked under your name and the related customer account. Additional info: please note that there are no ANNA-Stars for voucher purchases. When you return an item, the stars that you received for the purchase will be deducted from your account.

  • How can I reach the next level and receive even more benefits?

    You will receive ANNA stars for every ANNA purchase you make. It is essential that every purchase you make is booked under your name and customer account. The more stars you collect, the more benefits you will receive. A comprehensive list of the number of stars required and their corresponding benefits can be found at the top of each category’s individual page.

  • How do I know which level of the ANNAverse I am currently in and how many stars I am missing for the next one?

    In your online customer account under the menu item "My ANNAverse" you can see your current status and benefits. You will also see the number of stars needed to advance to the next level. You can also add your ANNAverse status to your Apple Wallet on your i Phone. Simply click on the "Add to Apple Wallet" button and you will always have your status with you.

  • How long do I keep my status?

    Caution! Stars can also fall from the sky. Take care of your stars, as they disappear with time. If you want to keep your stars and your status, prove your loyalty to us by shopping at ANNA!

  • Where can I see my current coupons and benefits?

    You can find your current vouchers and benefits in your customer account online under the menu item "My ANNAverse". But you can also add them to your Apple Wallet on your iPhone. Simply click on the "Add to Apple Wallet" button and you will always have your ANNAverse vouchers with you. Note: after adding you will find your current vouchers on the back of the Apple Wallet card. Please note that once redeemed, vouchers cannot be returned or redeemed again. Only one voucher per purchase.

  • How do I know when a new voucher or benefit is available to me?

    When a new voucher or a new benefit is available to you, you will receive an e-mail notification from the ANNAverse. In addition, you should regularly visit your customer account, so you are kept up to date to any new and rolling offers.

  • How long are my vouchers valid?

    The validity period of your vouchers varies. You can see the validity and duration of a current voucher or benefit directly in your online customer account under the menu item "My ANNAverse". If you have also added your vouchers to the Apple Wallet on your iPhone, you will also find the respective validity there on the back of the wallet card.

  • How can I redeem my vouchers?

    You can redeem your bonus vouchers (depending on the type) online, in an ANNA store of your choice, or via telephone. More detailed information on how and where you can redeem your vouchers can be found for each individual voucher in your online customer account under the menu item "My ANNAverse". Note: click on the small ? (question mark icon) on your voucher to get more detailed information. Please note: when purchasing a voucher card or a single diamond (applies to all products in the category "Single diamonds"), no discount codes can be redeemed.

  • Will I get a voucher refunded if I return something?

    Each voucher can only be redeemed once. In the event of a return or exchange, the voucher that was redeemed for that purchase will not be reissued.

  • Can I terminate my participation in ANNAverse at any time and free of charge?

    You can of course terminate your participation at any time and free of charge by simply unsubscribing from our newsletter. If you also want to deactivate your customer account, please contact our support at support@annaij.com or via 0080093662000 (free of charge). Note: This will also cancel any and all future benefits that you would have received from us prior to the cancelation of your subscription.

  • Can I rejoin the ANNAverse after I have unsubscribed?

    If you change your mind after unsubscribing, you can rejoin the ANNAverse at any time by registering for the newsletter again (provided you still have an active customer account). If you also need to reactivate your customer account, please contact our support at support@annaij.com or 0080093662000 (free of charge).

  • How can I log in to my customer account online?

    In the desktop version, you will find the login icon to your customer account in the menu bar on the top right. After clicking, you will be taken directly to the login area. Simply enter your registered e-mail address and your password. In the mobile version, you will find the icon for logging into your customer account at the top left of the dropdown menu.

  • Can I have a purchase added to my customer account if I’ve forgotten to log in or attach it to my customer account?

    Unfortunately, a purchase for which you were not logged in cannot be posted to your account later. So, please remember to log into your customer account every time you make an online purchase. If you are shopping in an ANNA store, please let our employees know you are a part of the ANNAverse. Our ANNA staff will then know what to do!

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