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Refund policy

Should you be unsatisfied with the delivered product(s) or should the product(s) not be according to your expectations, you can return the product by sending it to us within 14 days (§ 4 TOS - Right of Withdrawal).

Instructions:

  • Go to annaij.com/a/returns to request your exchange or return and wait for the approval you receive via email 
  • Fill in the returns section using the returns number included in the email.
  • Pack all items to be returned in their original packaging and enclose the returns form in a suitable shipping box.
  • Send the package back to us using a method of your choice
Address:

ANNA Inspiring Jewellery
for the attention of returns processing
Plankengasse 3
1010 Vienna

The return form is enclosed with the order, if you need it again, you can download it here.

Personalized products as well as adjusted products (e.i: engravings, personal size changes) unfortunately cannot be sent back (Exemptions to the right of withdrawal). Perfumes in the original unopened packaging are eligible for a refund. Should the cellophane not be on the packaging then the perfume is no longer eligible for a refund. 

Note: The costs for a wristband change in the case of returns or exchange cannot be refunded (Exemptions to the right of withdrawal).

Note: Orders made online or via telephone can only be sent back via mail. Articles that are purchased in one of our stores can only be returned in store

There may be allowances of extended return dates in the case of special and time-limited sales (e.i: extended return period for Christmas presents), this will be explicitly written on the website during the time of the specific sale and is only applicable in the given time frame. 

The shipping costs for returns are to be covered by the customer. Unpaid shipments will not be accepted and consequently sent back to the customer. We will send you a credit accordingly upon passing inspection of the returned product as well as a refund to your credit card.


Information concerning band change and wish knot refund:

In the event of a return, please note the additional cost of a custom wish knot and requested band color should they differ from the standard. These cannot be refunded. However, the cost of the standard product will be refunded to you in full. Personalized items are generally excluded from return and exchange.