Terms and Conditions for purchases in ANNA stores
These terms and conditions of sale at WENNA GmbH ("ANNA") apply to the purchase of goods in ANNA Stores.
1. PERSONAL USE
All sales take place at retail and are strictly for personal use. ANNA reserves the right to limit the number of item purchases per customer. Under no circumstances may the items sold be resold as new, first-hand products through any distribution channel.
2. REFUND AND EXCHANGE POLICY
ANNA issues a receipt of purchase for every sale. Duplicate receipts will not be issued. Merchandise, with the exception of custom items made to order, may be exchanged or returned in the country of purchase at ANNA stores selling the same merchandise This must occur within a period of fourteen (14) days from the date of purchase. Items may be returned for credit within fourteen (14) days of purchase (without exception) upon presentation of receipt and provided that the merchandise has not been used or altered. Merchandise must also be returned in perfect condition and in its original packaging.
The customer shall bear the return costs incurred by mail or messenger, including all subsequent costs involved. The customer is responsible for the returned goods' condition and for the quality and stability of the packaging used. Defective items will be repaired, replaced, or refunded provided that they have not been damaged and that the complaint is made within the legal time constraints (with the exception of special warranties on specific items).
3. CUSTOM-MADE PRODUCTS
Custom-made items will only be accepted if the purchase price is paid in full when the order was placed.
4. INTELLECTUAL PROPERTY
Purchased items are protected by trademark laws and may also enjoy further protection under material goods laws (e.g. copyright, design protection, equipment protection, etc.). Therefore, the customer may not reproduce whole or partial purchased item designs for commercial purposes (e.g. photos, drawings, reproductions, samples with other materials and in other sizes), or transmit or deliver such reproductions to third parties. Customers may also not use any portionof the name 'ANNA' and/or ANNA's registered trademarks and/or designs as a trademark (e.g. in distribution, advertising, promotion or for any other purpose). Any kind of infringement and complicity will be subject to civil and criminal prosecution.
You have submitted your personal information to ANNA. Please note that your personal information may also be used for marketing and commercial purposes by ANNA and in ANNA stores. You have the right to be informed of the personal data stored about your person at any time and it may be corrected by contacting ANNA. If you do not wish to receive information or communications from ANNA, please contact: WENNA GmbH, Plankengasse 3, 1010 Vienna, Austria.
WENNA GmbH - Registered office of the company: Plankengasse 3 . 1010 Vienna
Managing directors Anna and Werner Ausserladscheider . FN 360190t . Commercial Register Court Vienna.