SHIPPING AND RETURNS

Österreich

Deutschland

Schweiz

Europa - Kat. 1

Belgium, Czechia, Denmark, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Liechtenstein

Europa - Kat. 2

Bulgaria, Croatia, France, Italy, Romania, United Kingdom, Monaco, Serbia

Europa - Kat. 3

Finland, Sweden

Europa - Kat. 4

Estonia, Ireland, Latvia, Lithuania, Portugal, Spain, Norway

Europa - Kat. 5

Cyprus, Greece, Malta, Turkey

Europa - Kat. 6

Albania, Bosnia & Herzegovina, Faroe Islands, Iceland, Kosovo, Montenegro, North Macedonia

VERSANDBENACHRICHTIGUNG: Versandbenachrichtigung wird per Email versandt. Diese enthält den Link zur Sendungsnachverfolgung.

BITTE BEACHTEN: "Express" bezieht sich ausschließlich auf den Versand, die Produktion von personalisierten Schmuckstücken wird dadurch nicht beschleunigt!

Versand außerhalb der EU:
Zoll- und sonstige Gebühren bei Versand außerhalb der EU:

Wir bitten Dich um Verständnis, dass bei Lieferungen außerhalb der EU Importzölle / Importsteuern / sonstige Gebühren anfallen können, sobald das Paket geliefert wird. Diese Gebühren und Zollabfertigungen sind von unseren KundInnen bzw. vom Empfänger zu tragen.

Der Absender hat keinen Einfluss auf diese Gebühren, die sich von Land zu Land unterscheiden. Bitte kontaktiere Deine örtliche Zollbehörde, um nähere Informationen zu erhalten.

Bitte beachte, dass wir für Lieferschwierigkeiten seitens des Zustellers keine Verantwortung übernehmen können.

All orders placed via the webshop or telesales between 1st of December 2020 and 24th of December 2020 will be shipped free of charge* to Austria, Germany and several european countries** and enjoy an extended return period until 6th of January 2021.

Orders of standard products without customization which are received up to and including 21th of December 2020 will be shipped by 22th of December 2020 at the latest. Orders received after this date will be shipped from 23rd of December 2020 onwards. We cannot guarantee the shipping time from delivery to our shipping partner.

When ordering personalized products (My Design, engravings) please note the stated production times, which lead to a longer delivery time.

Production times for personalized products:

Design your Bracelet, Design your Necklace, Collect your Pendants: approx. 3 - 4 days****
Design your Ring, Design your Bangle, engraving of cufflinks: approx. 4 - 5 days****
Special productions: 4 - 6 weeks****


* via standard shipping
** Shipping costs may apply to countries in cat. 5 & cat. 6 and express shipping
*** except products excluded from returns - see Returns
**** Production times may vary depending on order volume

Should you be unsatisfied with the delivered product(s) or should the product(s) not be according to your expectations, you can return the product by sending it to us within 14 days (§ 4 TOS - Right of Withdrawal).

Personalized products as well as adjusted products (e.i: engravings, personal size changes) unfortunately cannot be sent back (Exemptions to the right of withdrawal). Perfumes in the original unopened packaging are eligible for a refund. Should the cellophane not be on the packaging then the perfume is no longer eligible for a refund. 

Note: The costs for a wristband change in the case of returns or exchange cannot be refunded (Exemptions to the right of withdrawal).

Note: Orders made online or via telephone can only be sent back via mail. Articles that are purchased in one of our stores can only be returned in store.

There may be allowances of extended return dates in the case of special and time-limited sales (e.i: extended return period for Christmas presents), this will be explicitly written on the website during the time of the specific sale and is only applicable in the given time frame. 

Please return products in its original packaging when possible. In any case, we ask that you send the packet, under disclosure of the order number, to:

Anna Inspiring Jewellery

zHd Retourenabwicklung

Seilergasse 19

1010 Wien

The shipping costs for returns are to be covered by the customer. Unpaid shipments will not be accepted and consequently sent back to the customer. We will send you a credit accordingly upon passing inspection of the returned product as well as a refund to your credit card.

The indicated prices include VAT of 20% and do not include the shipping costs. These are quoted separately and correspond to the values mentioned above.

For product requests, questions concerning orders and shipments, as well as general information regarding our products, you can contact us at:

telephone: 00800 9366 2000

e-mail: support@annaij.com

our website: www.annaij.com