SHIPPING AND RETURNS
Shipping costs and duration
Austria
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| POST Express | 1 | 9,00 € |
| POST Standard | 1-2 | free of charge |
Germany
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 15,00 € |
| POST Standard | 2 | free of charge |
Switzerland
| Shipping Options | VShipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 19,00 € |
| POST Standard | 2-3 | free of charge |
| Estimated shipping time without taking into account customs clearance | ||
United Kingdom
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 28,00 € |
| Estimated shipping time without taking into account customs clearance | ||
Europe - Cat. 1
Belgium, Czechia, Denmark, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Liechtenstein
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 16,00 € |
| POST Standard | 2-4 | free of charge |
Europe - Cat. 2
Bulgaria, Croatia, France, Italy, Romania, Monaco, Serbia
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 16,00 € |
| POST Standard | 3-5 | free of charge |
Europe - Cat. 3
Finland, Sweden
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 18,00 € |
| POST Standard | 3-5 | free of charge |
Europe - Cat. 4
Estonia, Ireland, Latvia, Lithuania, Portugal, Spain, Norway
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 20,00 € |
| POST Standard | 3-5 | free of charge |
Europe - Cat. 5
Cyprus, Greece, Malta, Turkey
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 20,00 € |
Europe - Cat. 6
Albania, Bosnia & Herzegovina, Faroe Islands, Iceland, Kosovo, Montenegro, North Macedonia
| Shipping Options | Shipping time in business days | Price |
|---|---|---|
| DHL Express | 1-2 | 20,00 € |
SHIPPING NOTIFICATION: Consignment notification will be sent by email. This contains the link to the shipment tracking.
PLEASE NOTE: "Express" refers exclusively to the dispatch, the production of personalized jewelry will not be accelerated by this!
Shipping outside the EU:
Customs and other charges for shipping outside the EU:
We ask you to understand that in the case of deliveries outside the EU, import duties/import taxes/other charges may apply as soon as the package is delivered. These fees and customs duties are provided by our customers and/or to be worn by the recipient.
The sender does not have any influence on these charges, which differ from country to country. Please contact your local customs office to get more information.
Please note that we cannot assume any responsibility for delivery difficulties on the part of the delivery person.
Returns
Should you be unsatisfied with the delivered product(s) or should the product(s) not be according to your expectations, you can return the product by sending it to us within 14 days (§ 4 TOS - Right of Withdrawal).
Personalized products as well as adjusted products (e.i: engravings, personal size changes) unfortunately cannot be sent back (Exemptions to the right of withdrawal). Perfumes in the original unopened packaging are eligible for a refund. Should the cellophane not be on the packaging then the perfume is no longer eligible for a refund.
Note: The costs for a wristband change in the case of returns or exchange cannot be refunded (Exemptions to the right of withdrawal).
Note: Orders made online or via telephone can only be sent back via mail. Articles that are purchased in one of our stores can only be returned in store.
There may be allowances of extended return dates in the case of special and time-limited sales (e.i: extended return period for Christmas presents), this will be explicitly written on the website during the time of the specific sale and is only applicable in the given time frame.
Please return products in its original packaging when possible. In any case, we ask that you send the packet, under disclosure of the order number, to:
Anna Inspiring Jewellery
zHd Retourenabwicklung
Seilergasse 19
1010 Wien
The shipping costs for returns are to be covered by the customer. Unpaid shipments will not be accepted and consequently sent back to the customer. We will send you a credit accordingly upon passing inspection of the returned product as well as a refund to your credit card.
Delivery
The contract partner is WENNA GmbH, Plankengasse 3, 1010 Vienna.
Standard and express shipping within Austria is carried out by the parcel service Österreichische Post AG.
Standard shipping outside Austria is also carried out by the parcel service Österreichische Post AG.
Express shipping outside Austria is handled by the parcel service DHL Express (Austria) GmbH.
The service will be ordered by ANNA Inspiring Jewellery, Seilergasse 19, 1010 Vienna.
When ordering personalized products (My Design, engravings), please note the production times listed below, which will result in a longer delivery time.
Design your Bracelet, Design your Necklace, Collect your Pendants: approx. 3 - 4 days* Design your Ring, Design your Bangle, Engraving of Cufflinks: approx. 4 - 5 days* Custom-made products: 4 - 6 weeks*
*Production times may vary depending on order volume.
Personal Information and Security
Please call our customer service at +1(212)-675-4330 (open during shop hours) or write us an email to nyc@annaij.com. Every order can also be processed via telephone or e-mail.
Prices
The indicated prices include VAT of 20% and do not include the shipping costs. These are quoted separately and correspond to the values mentioned above.
.Support
For product requests, questions concerning orders and shipments, as well as general information regarding our products, you can contact us at:
telephone: 00800 9366 2000
e-mail: support@annaij.com
our website: www.annaij.com