Refund policy

EXCHANGE & RETURN:

You can return or exchange your order within 14 days. All items must be in perfect, unworn condition and returned in their original packaging. Personalized items are excluded from exchanges and returns. Return shipping costs are to be covered by the customer.

Instruction:

1. Go to annaij.com/a/returns to request your exchange or return and wait for the approval you receive via email
2. Fill in the returns section using the returns number included in the email
3. Pack all items to be returned in their original packaging and enclose the returns form in a suitable shipping box
4. Send the package back to us using a method of your choice

Address:
ANNA Inspiring Jewellery
Attn: Returns Department
Plankengasse 3
1010 Vienna

AUSTRIA

§ 4 RETURN COST AGREEMENT, RIGHT OF WITHDRAWAL, AND EXCLUSIONS

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us (ANNA Inspiring Jewellery - Attn: Returns Department, Plankengasse 3, 1010 Vienna, Austria, e-mail: support@annaij.com, Phone: 00800 9366 2000) of your decision to withdraw from this contract via a clear statement (e.g., a letter sent by post, fax, or email). Please request your exchange or return online through our returns portal at  annaij.com/a/returns Ihren. Approval will be sent via email, after which you may return the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, without undue delay and in any event no later than fourteen days from the day we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the initial transaction unless expressly agreed otherwise. You will not incur any fees due to this reimbursement. We may withhold reimbursement until we have received the goods back in full and in perfect condition.

You must return the goods promptly and in any event no later than fourteen days from the day you inform us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods if this loss in value is a result of handling the goods in a way that is not necessary to establish their nature, characteristics, and functioning.

The right of withdrawal does not apply or only partially applies to the following items:

• Products that were customized according to your personal specifications, such as engravings, custom-made products, and band changes (contracts for the delivery of goods that are not pre-manufactured and for which an individual choice or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer).
• Unpackaged perfumes (goods delivered sealed that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery).
  
• MY NAME Products
• Custom-made necklaces with one or more pendants, such as from the "Collect Your Pendants" category.
• Products with a custom wish knot and band color: Additional costs that differ from the standard cannot be refunded. However, the cost of the standard product will of course be reimbursed in full.

SPECIAL NOTES

If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan contract, provided that both contracts form an economic unit. This is especially the case if we are simultaneously your lender or if your lender is involved in the financing with our participation. If the loan has already been disbursed at the time of withdrawal, your lender will assume our rights and obligations in relation to you concerning the effects of the withdrawal or return. This does not apply if the present contract involves the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid contractual obligations as far as possible, exercise your right of withdrawal and also withdraw from the loan contract if you have a right of withdrawal for that as well.